"First class care"

About: Pinderfields General Hospital / ENT

(as the patient),

Had Sinus Surgery in April at PGH. I had a rocky journey getting there (see other entry) but the care I received on the day was first class.

From the moment I entered the unit the staff were brilliant. I was treated with dignity and respect. I was kept fully informed throughout about procedure and times. You would not believe the difference good communication makes.

Post-op I was made to feel safe and was well cared for. Even when I had a bleed everyone kept their heads and acted in a professional manner. Nothing was too much trouble.

I would like to thank Dr Zacheria and his team and all the staff involved in my care. A massive thanks in particular to Karen Baterip who was my nurse from start to finish. I would appreciate if you could pass this to the relevant teams as I thought it was better to put this public so people can see credit where it is due. THANK YOU.

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Response from Paul Jepson, Patient Liaison Manager, Mid Yorkshire Hospitals NHS Trust

Dear KJG

Thank you very much indeed for your feedback and very kind comments. I will be delighted to share them with the staff concerned and are pleased that you had a positive experience.

We really appreciate you taking the time to post on the site.

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Response from Pinderfields General Hospital

Thank you very much indeed for this feedback and for posting on the site. We are aware that you have also contacted us directly to express your appreciation, and your kind comments have been reayed to the staff concerned.

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