"Uncaring scleral lens clinic"
About: Moorfields Eye Hospital (City Road) Moorfields Eye Hospital (City Road) London EC1V 2PD
Posted by Unhappy Patient
I had been a patient at Moorfields since 2012 and generally happy with the Contact Lens clinic (and genera eye clinic). Unfortunately the same cannot be said for the scleral lens clinic. After struggling with my new lenses, I had made some notes to show the consultant at my next visit. I started to hand it over and was snapped at curtly "well what's on it?". I felt so demeaned I ended up only saying half of what I intended. At the next visit, when trying a newer scleral lens, the (same) consultant got exasperated when I struggled to fit the lens and spoke to me as if I was a child. In the end a much more friendlier lady spent time with me and I managed to get the lens in. I have had enough of being treated like a lab rat rather than a person with feelings so asked my GP to refer me elsewhere.