"Unhelpful staff"

About: Chorley & South Ribble Hospital

Wife was sent to the A/E dept due to the fact she was suffering from very bad chest pains, and numbness in her arm, waited over three hours to finally see a doctor who was rude and took some bloods out, had to then wait for the results my wife had been given no pain medication what so ever and was in pain all the time. Chorley A/ E not very great at patient care at all no need for rude doctors in my opinion they are in the wrong job if they have no concern or wellbeing for patients.

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Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to provide your feedback. We were concerned to read your comments and have shared them with the Clinical Director for the Emergency Department. Should you feel it would be helpful to discuss your comments in more detail, please do not hesitate to contact our Customer Care Department.

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Response from Chorley & South Ribble Hospital

Thank you for providing your feedback. It was extremely disappointing to read your comments as we are very aware of the importance of good communication and staff attitude in ensuring a positive experience. Please be assured that your comments have been shared with senior medical staff and managers in the Emergency Department.

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