"Extremely rude and unprofessional staff"

About: The Royal London Hospital

I and my wife had to go to the hospital late in the night as my wife had started her labour and her contractions had begun to be strong and regular. The midwife we faced at the night was the most rude and unprofessional medical staff i have ever seen. They bluntly told my wife that if she could not take the initial pain, she should reconsider going into the labour and kept on blabbering till they ensured my wife was in tears. No proper check was done particularly considering my wife finally faced a breech position. Could not do much about it at that point of time since we didnt have any alternative. But the hospital needs ensure such staff can not be allowed to mess with other people's lives. However, when we visited within next 10 hours, we were lucky to be serviced by some competent professionals, particularly some very good doctors since the birth process did get a bit complicated.

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Response from The Royal London Hospital

We are sorry to hear of yours and your wife’s experience during labour. It is sad to hear that the midwife was unprofessional and rude. This is unacceptable at any time. If you would like us to look into this in more detail, please contact us on 020 3594 2040 or by email: pals@bartshealth.nhs.uk and our PALS team will discuss the issues you have raised here. Following this, we hope that you are all settling in well. Best wishes Barts Health NHS Trust

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