"Losing the key - Losing the plot..."

About: Southampton General Hospital

A true story, I assure you... This week, my wife had to spend five days in total, mainly between A&E and AMU. Here is my post from yesterday, Friday, 22nd. May, 2015:- My wife remains in hospital, her pain becoming significantly worse. This morning, she asked for her painkillers, only to be told that they had 'lost the key' to the drugs cupboard, so nothing could be given. Common sense would suggest that a) they have a spare key somewhere or b) they go to the next ward and access their drugs cupboard. But no, such solutions are not possible in the chaos that is the Acute Medical Unit. Eventually, five hours later, a locksmith arrives to open the box. That's five hours of constant pain for my wife. You really could not make this up. It's like a 'Carry On' film, only it's for real :( Hattie Jaques, where are you when we need you??? __________________________________________________ There really is no excuse for such incompetence. Surely to goodness, there should be a spare key kept in the Matron's office, or at the very least, they could have borrowed some drugs from the next ward! Had I seen a Matron (there is one, because the photograph is on the wall), I would have spoken to them about this. Goodness knows where they were while this was going on!

Story from NHS Choices

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Response from Southampton General Hospital

We were very sorry to read your feedback and that there was no spare key to the drug cupboard readily available to staff. We were also disappointed that staff did not look for other solutions in order to provide your wife with the pain relief she required. This will be shared with the Matron and staff in AMU and should you wish to discuss your concerns further, please do not hesitate to contact the Patient Support Service on 023 8120 6325.

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