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Turned away

Story from nhs.uk

"Turned away"

About: Mount Vernon Hospital Site

I went to the clinic on Thurs as my 11 month old had fallen over and I wanted to get him checked out. I got there at 7.50pm so just before it closed. After consulting with someone in the back, the receptionist told me my son could not be seen as he was not yet 1. I had to drive to northwick park A&E. I was not aware the clinic had an age restriction.

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Responses

Response from Mount Vernon Hospital Site 8 years ago
Mount Vernon Hospital Site

Submitted on 27/05/2015 at 11:19
Published on nhs.uk on 28/05/2015 at 01:01

Thank you for your comment. I am sorry that you were disappointed with your visit to our Minor Injuries Unit. The unit is run by Emergency Nurse Practitioners (ENP’s), and we do not have a Doctor present on site. As ENP’s our hospital protocols state that we cannot X-ray children under the age of 4 years, and that they need to be assessed in an A&E department. At the time you attended the duty ENP’s did not want to waste your time by booking your baby in to be seen in Minor Injuries, and having to wait just to be advised that you then needed to go to A&E. For future reference the Hospital public website has a page dedicated to the Minor Injuries Unit and this includes a list of what we can and cannot treat, including Xray limitations. I wish your baby a speedy recovery and hope that you would feel confident to use our services in the future should you require them. Kind regards Sue Birch Manager MIU.

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