"Ankle Fusion Procedure"

About: The James Cook University Hospital

I was admitted to the hospital on 18th May for the above operation. From the first moment I went into admissions I was treated with respect and professionalism. I was very very nervous and all the staff I spoke to were there to reassure me. After the op I was transferred to ward 36 and again tbe staff were very kind andconsiderate. All the staff on ward 36 were exemplary and all went the extra mile to make my stay as comfortable and pleasant as possible. I would like to thank all the staff for their kindness and professionalism. I would like to commend especially all the staff on ward 36 they were friendly and nothing was too much trouble, when I was no weight bearing on my right foot. Thank you to everybody who looked after me fo my 2 days stay, it was very much appreciated, by me and my family. Diane Patton

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Response from The James Cook University Hospital

Good morning Thank you for your feedback in which you thanks staff for the care and treatment you received during your admission to the James Cook University Hospital for ankle fusion surgery. I very much appreciate you taking the time to contact us. I am pleased to learn that staff were professional and friendly and I shall certainly forward your kind words to the staff involved, who, I am sure will be very pleased to read them. We welcome nominations for the Trust’s annual ‘Nightingale Awards’ which, once a year, recognise the important contribution nursing and midwifery make to patients and their families at The James Cook University Hospital or the Friarage Hospital on a day-to-day basis. Forms are available from the director of Nursing’s office on 01642 854344 or by emailing val.fothergill@stees.nhs.uk. Alternatively, you may wish to nominate online at www.southtees.nhs.uk/about/awards/. Many thanks again for your kind words. Yours sincereley Miss Helen Newman Acting Deputy Patient Relations Manager

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