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Diagnosis without asking what is wrong?

Story from nhs.uk

"Diagnosis without asking what is wrong?"

About: Stepping Hill Hospital

Consultant forgot they had a clinic. All appointments 1 and 1/2 hours late, no explanation and no apology (I found out as the nurses were discussing it). Saw a "cover" Dr who told Me why I was there! I wanted to discuss a flare up of my Choir's disease. The doctor insisted on booking me in for a gall stone scan, despite my having told them I had my gallbladder removed just 6 weeks earlier! Needless to say I have not booked that!

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Responses

Response from Stepping Hill Hospital 8 years ago
Stepping Hill Hospital

Submitted on 03/06/2015 at 10:16
Published on nhs.uk on 04/06/2015 at 01:01

I am sorry to read of your experience. Unfortunately, some outpatient appointments can overrun, and on those occasions we would expect patients to be kept fully updated. Please contact Patient and Customer Services on 0161 419 5678 if you would like us to investigate your concerns about your treatment. Kieren Done Complaints and Customer Services Team Manager

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