"utter rubbish"

My son attended today for ankle surgery. He was told to arrive at 7.30 am, having no food from 3am and no drink from 5am. He finally had surgery at 3.15. On arriving home(7pm) within 1 hour he had bleeding so returned to A and E and after a 3 and a half hour wait was told that the bandage that was put on after surgery was wrong, it didn't even cover the wound but it also didn't go high enough up his leg. This is just unacceptable.