"How all outpatients should be"

I have to visit outpatients a few times a year and Chalfont Hospital never fails to make the process more bearable. The staff are welcoming and if inevitable delays occur they try to keep patients informed. The atmosphere seems more caring than other large hospitals as well. Free and plentiful .car parking helps too.

Story from NHS Choices

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Response from Anthony Banton, Patient Experience Manager, Buckinghamshire Healthcare NHS Trust

Dear responder

Thank you for your kind words of encouragement. Every month in 2014/15 we receive over 2000 compliments from individuals like yourself and where possible we pass all compliments onto the relevant staff as we know your comments contribute to encouraging our staff to continue to provide a great level of care.

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