"IT s system fails patient and staff"

About: North Middlesex Hospital

The IT system ïs down again so treatment can't be prescribed, history of treatment not accessible and screen then freezes so no blood results. This is not good for a hospital trying for stand alone foundation status. All I see are staff running out of steam waiting for the hospital systems to work. This causes unnecessary stress and worry and delays clinical staff. When a morning clinic runs over by 2 no is by computer failure. You know all the data will have to be uploaded and downloaded later in order for the pharmacy to dispense the time treatment. So the clinicians will have to go through all again. What then happens to their afternoon work?

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Response from North Middlesex Hospital

Thank you for your feedback . I am very sorry that you experienced delays. The hospital has recently introduced new IT systems to improve the efficiency of both clinical and patient data. With all new software uploads we anticipated that there may be initial problems with the new system which our IT services department work tirelessly to rectify. I am the general manager of the gastroenterology service, amanda.hallums@nhs.net and can ensure you that these new systems will improve the administration system enormously. I will be sharing your comments with the team and the IT services department

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