About: Bishop Auckland Hospital

Having called 111 with some issues I'd been having over 2 weeks they told me I must be seen within 2 hours. I was at work and didn't particularly want to take time off however I took their advice and arranged the appointment with urgent care. Once in with the Doctor I have never been spoken to in such an appalling manner by anyone let alone a Doctor. They didn't even let me finish telling them what was wrong with me before they proceeded to tell me I was stupid and did not need to be in urgent care and that's not what they were here for. What happened after this I can only describe as a 15 minute lecture. Now who's wasting who's time? I was not examened, the doctor did not even know the full extent of my symptoms which included dizziness and faintness. I proceeded to get up and walk out. I have never felt so small, humiliated and belittled ever which really isn't what I needed. I didn't even make it out the hospitals doors before I burst into tears. This was my first trip to urgent care and I would have to be dying to return. Even then I'd think twice just incase I was wasting their precious time!

Story from NHS Choices

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Response from Bishop Auckland Hospital

Thank you for providing feedback on your recent visit to the Urgent Care Centre at Bishop Auckland Hospital. I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the manager for the service. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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