"Telephone communication"

About: John Radcliffe Hospital

I tried to get through to the JR this morning to enquire about a very old friend who had been admitted as an emergency. It took more than 4 minutes for my call to be answered. This is not good enough if you are very anxious about a dying relation. How many staff are there on the switchboard, are they trained to answer calls quickly & re-direct them as fast as possible? It was not always like this; I have rung the hospital countless times in the past & never had to wait more than half a Minute.

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Response from John Radcliffe Hospital

Thank you for your comments regarding the switchboard delay you experienced when trying to telephone the John Radcliffe Hospital. We would like the opportunity to investigate the issues you have raised and provide you with a response. If you would like us to do this, please do not hesitate to contact Sarah Atkins, Complaints Coordinator - Corporate on 01865 223260 or at sarah.atkins@ouh.nhs.uk who will be happy to discuss the complaint process with you.

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