"Excellent care"

About: Royal Brompton Hospital

My mother was a heart patient from Wales who was a patient on Princess Alexandra Ward during March/April. We all felt reassured that she was in the right place. The nursing care was exemplary- they were very knowledgeable, able to deal with complex medical and IT equipment but basic nursing care was never ever an issue. As a University lecturer, I am used to interacting with this age group - I found these young nurses to be professional, intelligent and well read; I am sure they will be able to work anywhere in the world after working in this hospital. My mother was very satisfied with the food - so was my Dad who saw a lot of the canteen downstairs. I recommend the coffee in the cafeteria! The staff in the canteen and cafeteria were really nice too which mattered when one was spending so many days in a location where you felt totally lost. The same sex accommodation - patients are in different bays. The toilets/showers tend to have male/female on the door, however my mother kept discovering men in the ladies cubicles who didn't even bother to lock the door.

Story from NHS Choices

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Response from Royal Brompton Hospital

Thank you for taking the time to post on NHS Choices. We take pride in our dedicated, hard-working and skilled specialist nurses who work throughout the Trust so it is pleasing to hear about your family’s positive experiences with the nurses on the Princess Alexandra Ward. Royal Brompton has been commended for its food standards many times and we strive to maintain these high standards. As you point out, the bathroom and toilet facilities on Princess Alexandra ward are labelled for male or female use and we do our best to ensure that they are used correctly. Thanks again and best wishes to you and your family.

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