"Not bad"

About: Newham General Hospital

I visited the UCC for the first time. The member of staff at reception was nice and helpful as I had no clue how the system worked. Overall the staff were okay, though none of them mentioned their name or introduced themselves (I couldn't even tell if I was being seen by a HCA or nurse, not that it matters greatly). The wait was long but the big television screens did say there was a 3-4 hour wait. Though what I found odd was the screen kept switching from 4 hours then a minute later it would say 3 hours, and then a few minutes later switch back to 4... The toilets are tiny! If you have claustrophobia I would advise against using them. And I would recommend to facilities that they should install a coat hook to the back of the door. There was nowhere else for me to hang/store my possessions. Overall I wouldn't say my experience was bad or poor. I was treated fairly and wasn't made to feel inferior or wasting anyone's time. But I didn't feel like I was placed at the centre of my care or even made to feel valued.

Story from NHS Choices

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Response from Newham General Hospital

Thank you for taking the time to share your experience of the Urgent Care Centre. We value all patient feedback and will send over your comments to the team at Urgent Care Centre to take into consideration the points you have raised here. We are always looking to improve our service and will take on board your feedback. Wishing you all the best Barts Health NHS Trust

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