"Day Surgery in Trinity daycare ward"

About: Mount Vernon Hospital

The service provided by all the staff that I came into contact with was very efficient and also caring. I was actually a bit apprehensive about having my operation as I have not been a patient for probably over 20 years, I needn't have been. All the bad media reports about the NHS definetly dose not apply to Mount Vernon. The whole experience was excellent . The pre-op appointment at Hillingdon Hospital wasn't so efficient , meeting the doctor was fine, but the I was sent to another dept where I had to wait to fill in a form which could have easily been sent out with my appointment letter. I then asked if I could have my pre-op assessment at Mount Vernon, I was told I could, when it arrived it was booked at Hillindon so I had to email to change it. As I am self-employed time is precious, so it's a pity Hillingdon is not as helpful & efficient as Mount Vernon 10/10 for Trinity Ward Mount Vernon

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Response from Mount Vernon Hospital

Thank you for your feedback. I am pleased to hear of your positive experience on the Trinity Day Care ward. I will pass your feedback on to the whole team who looked after you during your stay. I am sorry to hear that you did not have such a positive experience with regard to the pre-op at Hillingdon Hospital. Unfortunately the Pre-operative department is not on the same floor as outpatients. However we are currently looking into how we can triage and assess patients in the outpatient department to ensure that they are booked into the appropriate appointment and site. Should you wish to discuss your experience further please do not hesitate to contact me on 01895 238283 ( ext 3962) Kind regards Sinead Fagan Assistant Director of Nursing for Surgery & Anaesthetics

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