"Parking Headaches"

About: The Tunbridge Wells Hospital

I'm coming to Pembury regularly for check ups and maternity services but I have to say yesterday's visit was tinged with unnecessary stress and upset as I ended up missing my appointment because I could not find any parking spaces. My appointment was at 2.40pm and I arrived at the hospital at around 2.20pm. Of the four car parks available I spent over half an hour driving round each of them visiting them all at least twice over trying to find a space. There is clearly not enough spaces for the amount of visitors. I realised I was going to miss my appointment and so rang the reception in distress to explain my situation. The receptionist was very nice and accommodating and did their best to calm me down and care received has been great. Luckily they informed the sonographer and consultant that I was due to see and told me to come up when I could. There were people abandoning their vehicles on grass verges and in unmarked bays and queues to get into the already full car parks only to turn round and come back out again. I finally got to the department and was held in a queue for the scan and consultant as I'd missed my slot, I didn't leave the hospital until after 5pm which presented difficulties with my employer. The department was already full with patients attending clinics and also for maternity services. This experience leaves me very distressed about what's going to happen when I go into labour and if its in the day time whether we will find ourselves here again.

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Response from The Tunbridge Wells Hospital

We were very sorry to read of the difficulties you had with parking when attending the hospital for an appointment.

We are aware that parking is a challenge on the site and have looked at a number of strategies to try to increase the car parking capacity.

Unfortunately, so far, no viable solution has been found.

Our clinical management teams have been tasked with reducing delays in clinic, to help reduce the amount of time patients spend in the hospital, thereby freeing up parking spaces more quickly.

Please be assured that this is an issue that the Trust will continue to keep under close review.

With kind regards, The PALS Team.

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