"My first operation"

At age 73 I was very anxious about surgery, albeit of a comparatively minor nature, and requiring a general anaesthetic. This was my first time in hospital requiring an anaesthetic. I had no need to be concerned about any aspect of the procedure particularly having been given my own room with en-suite facilities as a day patient. The value of having these facilities immediately available was a significant importance in minimising any stress that I felt. The staff were excellent and created both a relaxed and professional approach to all aspects of the procedure. This, importantly, minimised any stress that I felt about the procedure and therefore aided recovery. It is now one day on from the operation. I feel fine and would have no hesitation in recommending this hospital to anyone. I am a NHS patient and hope that my attending this hospital does not increase the strain on NHS funding. However I believe that any additional cost that may have been incurred involved was extremely good value for money. Long may such co-operation between private and public hospitals continue within the NHS programme. I recognise that both offer a valuable service and together give added value. As a final point stress was further reduced by the provision of free parking at this hospital. This may seem a minor point bur every single thing that reduces stress in the hospital environment pays dividend in health.

Story from NHS Choices

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Response from Rivers Hospital

Thank you so much for taking the time and trouble to leave feedback. It is great to hear positive feedback so that we can pass it on to our hard working staff at Rivers. Please be assured that the tariff paid to us is exactly the same as the amount paid to a Trust hospital - there is no additional cost at all. Please do let others know about your experience at Rivers and, should you need hospital treatment again, we hope that Rivers is your first choice! Best wishes from all at Rivers Hospital.

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