"General outpatients appointments"

I accompanied an 84yr old lady to her hospital appointment, we arrived by hospital transport at 2:15pm for her 3:00pm appointment. We patiently waited, & waited then a member of staff came out & wrote on the board 75mins waiting time from the original time of your appointment. Not only were we all angry to say the least, they went on to explain all the appointments that afternoon were double booked. No wonder people get fed up when they have to wait so long. We finally got in to see the doctor at 4:30pm & were back out 15mins later. We then returned to the Ambulance transport office & booked in (4:50pm) we were told the transport would not be to long, so we waited. The member of staff finished work in the ambulance transport office at 5pm, we were the only ones left in the waiting area & had no idea how long we had to wait, it was only when 2 ambulance had come & gone & we were still there. Then when the next one came in I asked them if they could find out how long our transport would be, they were more than happy to help us. Not long after they came back & told us they would be taking us home, it was a relief as it was now about 7pm. We finally got home about 7:15pm, 5 hours later for a 15min appointment. We were both ready for a hot drink & something to eat, I just think this is far to long for a routine appointment & there was no one to ask when the ambulance transport desk is closed.