"wait time for ambulance on discharge - disgusting"

My mother, aged 93, was ready for discharge, and was sent to discharge lounge to wait for an ambulance to take her back to Prestwich. She had had a major operation, and was in considerable pain. She waited a total of 6 and a half hours for an ambulance to arrive. Surely, Royal Oldham should have a policy, that if an elderly patient, has been waiting more than an hour, they should ask a different ambulance service to take them. I understand they normally use Arriva, but I feel certain circumstances should result in them using different Companies !!. Such a shame as my mother had been very well looked after in Royal Oldham until this happened, and when she finally arrived home, she was so unwell, and completely shattered !!