"A disorganised shambles"

About: North Middlesex Hospital

(as the patient),

I met some rude, arrogant lazy staff, full of attitude and lacking empathy. A slice of hell on earth. Nurses who tut, roll their eyes and suck on their teeth.

One nurse ignoring a call for assistance for twenty minutes whilst they chatted up another nurse. Mocking me when they finally attended to my needs. For some reason, they found my name amusing.

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Response from North Middlesex Hospital

Thank you for your feedback. I am the deputy director of nursing juliefirth@nhs.net and would welcome an email from you with more details. The behaviour you describe is not to the standard I expect from my nurses. If you could provide more details it would allow me to talk to the staff involved.

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