"The hospital as very clean."

About: The Heart Hospital

(as a relative),

What I liked

The hospital as very clean.

What could be improved

The after care element needs to be seriously improved before discharging patients especially the elderly. It should not be left to the patient's family who are not skilled in this.

Anything else?

My mother aged 77, was a patient at the Heart Hospital in July 2009. She underwent an operation to remove a third of her lung on Friday 3 July which On the following Tuesday they wanted to discharge her home without any after care in place. She subsequently came home on the Wednesday evening with nothing at all in place. She was literally dumped on the pavement. The family were then left to sort things out which resulted in her be readmitted to a local hospital. Perhaps the aftercare would have been better if she was a private patient.

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Response from The Heart Hospital

We are disapppointed to hear about the discharge arrangements for your mother. If you would like to contact our PAL Service, in one of the ways listed below, with the details of when this happened we would be glad to look into this further.

Telephone: 020 7380 9975 (24 hr answer phone)

email: pals@uclh.nhs.uk.

Opening times:Monday to Friday 9am - 4pm except weekeends and public holidays

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