"Wait for blood tests and ENT appointment"
About: Russells Hall Hospital / Ear, Nose and Throat Russells Hall Hospital Ear, Nose and Throat DY1 2HQ
Posted by appalled service user (as ),
Arrived at Russells Hall Hospital car park at 08: 39 to have blood test, and for an ENT apt at 09: 00, took blood test ticket number 68 timed at 08: 43, there were 43 people in queue ahead of me. went to ENT dept, back out by 09: 35 so went back to Blood test dept where they were on ticket number 49, screen said average wait 34 minutes, eventually had test at 09: 55, a total wait of 72 minutes. There were only two cubicles being used for testing despite the huge queues.
This is not acceptable. To add further insult the car parking charge was £3.00 for a ninety minute stay!