"I liked the treatment by the doctors ..."

About: University College Hospital

(as the patient),

What I liked

I liked the treatment by the doctors and nurses. They looked very professional and seemed to care about me.

The administrative staff most of the time was very nice and helpful.

Fixing an appointment was easy and I did not have to wait much.

What could be improved

There are some important issues of coordination inter-department and between the administrative staff and doctors.

Sometimes there some delays and you need to seet in the waiting room for longer than expected.

More about:

Story from NHS Choices

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Response from University College Hospital

Thankyou for your comments.

If you would like feedback on your comments please contact our Patient Advice and Liaison Service Opening times Monday to Friday 9am - 4pm (excluding public holidays) Tel No 020 7380 9975 (24hr answering machine)

Fax: 020 7691 5806

Email: pals@uclh.nhs.uk

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