"Visitors and discharge advice"

About: Queen's Medical Centre

My father recently had surgery for bowel cancer and was cared for on E14. We are more than happy with the care and attention of the surgical team but felt the aftercare on E14 was pretty poor. He was pretty much left to his own devices on the ward and struggled to have a shower. He wasn't given any discharge advice at all and despite having had bowel surgery was sent home constipated. The patient next to him had 12 visitors every day for the whole 6 hours, preventing my father from getting any rest - is there no limit to 3 visitors per bed. This seems pretty unreasonable when trying to recover from bowel surgery at 81 years old.

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Response from Nottingham University Hospitals NHS Trust

Thank you. We appreciate you taking time to feedback to us about your father’s experience. It is good to hear about the care and attention of the surgical team. However, it’s not so good to hear about your father’s experience on the ward, advice after surgery and before discharge and his general aftercare. This is not the experience we wish for any patient and falls short of our standards. Visiting times are between 2.30pm and 8.30pm every day for most wards (there are some exceptions). We do try to limit visiting to two at a time for patient comfort and privacy or ask that people take turns if there is a large group. It appears that this didn’t happen on this occasion, preventing your father from getting any rest, for which we apologise.

We would like to discuss your father’s experience further with you so that we can address your particular concerns. If you wish to do so you can get in touch on 0115 9249924 ext. 66885.

Kind regards,

Jean Barker.

Matron, Digestive Diseases and Thoracics.