"Contacting the department"

About: Queen's Hospital (Romford)

I am a patient of the doctor and was asked to contact the doctor two weeks after a procedure to check progress by email as I need to be referred on, but no one will give me their email address or pass on the message. Most of the time when I ring I just get the answerphone which you can't leave a message on and anyone else refuses to take any details. Whilst the Dr themselves has been really good and wants to help, I get hindered every step of the way by the administrative and red tape that appears everywhere in this hospital

Story from NHS Choices

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Response from Queen's Hospital

Thank you for leaving your comment on NHS Choices. I can appreciate that this must be quite frustrating and I am sorry to hear that you have had difficulty contacting your doctor. Please contact me through our PALS team on 01708 435 454 or email PALS@bhrhospitals.nhs.uk so that we can help. Yours sincerely Nadeem Moghal Medical Director

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful