"Thank you so much"

About: Countess Of Chester Hospital

Last Tuesday evening my 18 month old baby girl Ella had a high temperature and nasty cough causing her much distress. From my first conversation with the out of hours phone operator until we were discharged 10 hours later the whole team were totally incredible. It was so awful seeing our little one so poorly but all the staff were so calm, reassuring and totally lovely. Thank you so much for your tremendous kindness and care you are all totally amazing especially the nurse who was a constant ray of sunshine and hope. Thank you all so much.

Story from NHS Choices

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Response from Countess Of Chester Hospital

Dear Sir/Madam, Thank you for your message. We were sorry to learn that Ella was unwell recently and understand that this would have been a very distressing time for you both. We were pleased to learn that you were very happy with the care Ella received and appreciate the time you have taken to compliment our staff. Please be assured that your kind words will be shared with the relevant staff. We hope that Ella is now doing well and would like to thank you once again for your kind words. The Patient Experience Team

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