"Collecting medication"

About: Homerton University Hospital

I have seen a doctor on Thursday and they give me prescription to collect medication from the hospital pharmacy the medication was not available at this time the pharmacy person said we gonna get the medication for you this afternoon or tomorrow leave your details to give you a ring as soon as we get it, they never call I went this morning (Saturday) at 10h 00 to the pharmacy it was close I asked at the reception they don't know they were sending me from place to another the last person of advise me to go to 1st floor where the coffee shop is you may find them there I don't know if is this provisional to wait 45mins next to close door when it s written in the prescription they open from 10h to 1pm on Saturday I left and I did not get my 5years boy medication

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Response from Homerton University Hospital

We are very sorry to hear about your recent experience of our pharmacy service. Thank you for taking the time to tell us. We would like to understand more about what happened on this occasion so that we can give you a full explanation and aim to resolve the issues you have raised concerning your care and treatment. We hope you will contact our Patient Advice and Liaison Service (PALS) tel: 020 8510 7315, or text 07584445400, or email: PALS.Service@homerton.nhs.uk so that we can investigate further and give you an opportunity to discuss your concerns

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