"I always had someone attending me"

About: Heartlands Hospital / Accident and emergency

(as the patient),

I am 85 years old and I fell badly in the street in Solihull. A very caring policeman stayed with me until the ambulance arrived. The ambulance men put me in a neck brace in case of spinal injury and took me to Heartlands Hospital. A nurse attended me plus a doctor. I had X-rays, and CT scan, stitches to a deep wound to my face and checks regarding concussion. I was there for about 4 and a half hours and always had someone attending to me. My wife and daughter came and sat in the room with me. We all thought my care and treatment was excellent. It was caring, efficient and respectful. We even managed a bit of humour. The man serving tea was very kind and caring too.

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Sarah Quinton, Head Nurse for Heartlands Hospital, Heartlands, Heart Of England NHS Foundation Trust

Dear Sir,

Thank you for taking to time to post feedback about your visit to the Emergency Dept at Heartlands Hospital and I hope you are now recovering well from your fall.

I will personally ensure that your kind feedback is given to the Emergency Dept Matron and all of the team, I am sure they will be really pleased that you had a positive experience

Kind Regards


Sarah Quinton

Head Nurse

Heartlands Hospital

  • {{helpful}} of {{total()}} people think this response is helpful