"Our experience on Acorn Ward"

About: Hull Royal Infirmary

My 3 year old son had eye surgery. We received a call on the Wednesday with an option for surgery the following Monday as they'd had a cancellation. We took this opportunity. We were seen in the eye clinic outpatients and on Acorn Ward on the Thursday for pre-assessment. We were then admitted on Monday morning. I have to say the whole process right through from being seen in clinic through to discharge post surgery was absolutely excellent. All of the staff we encountered were extremely helpful and continually offered us reassurance and support. I was particularly anxious about the anaesthetic but I needn't have been. The nurse who looked after my son during his stay on the ward was excellent. I can't praise everyone enough.

Story from NHS Choices

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Response from Hull Royal Infirmary

Thank you for adding you comment to the NHS Choices website. It is always a pleasure to receive such positive feedback and we will ensure that the staff concerned are made aware of these. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on (01482) 675165. If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk as we are always striving to improve our patients experience. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Experience Department Hull and East Yorkshire Hospitals NHS Trust.

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