"Huge gratitude towards a doctor in the eye unit"

About: Royal Bournemouth General Hospital

I have just returned home from a visit to the eye unit. I work as a car mechanic and got what turned out to be a shard of metal in my right eye. I arrived at the unit at 7.40pm not realising that I should have been going to A+E, I gathered this from the fact that nobody was at reception and some lights were switched off. A doctor happened to walk by so I asked if I was in the right place for something in my eye. The doctor had a bag on their back and looked to be going home so, rightfully so offered to show me to A+E. Only a couple steps were taken when the doctor then said they would take a look at it for me themself. I was very surprised that the doctor offered this, and checked whether they were sure but, the doctor insisted. I can not explain how grateful I felt about this. Over half an hour later when the doctor should have been home having dinner, they were still tending to my eye in order to remove the shard of metal. Throughout I felt as though I was in very safe hands as the doctor explained what was happening and had an a very relaxed but clearly experienced form to their work. After successfully removing the shard the doctor gave me some ointment to use and even showed me how to apply it. With that I was on my way home but I am sure that this extremely kind doctor would have had to stay behind even longer to fill out paperwork. I can not thank the doctor enough for helping me but hope that this message gets them some recognition. I also hope that the doctor is made aware of my true gratitude.

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Response from Royal Bournemouth General Hospital

Hello Mr Burt I read your story with gratitude. I feel sure you must have been in some discomfort having just had a metal shard removed from your eye, so to return home and post your comment show’s how the experience impacted on you. It is rewarding to hear that not only did the doctor remove the shard but took the time to explain what they were doing and then show you how to apply the ointment afterwards. Your feedback will provide a huge boost to staff moral and I will pass on your feedback to the department leads who I know will make every effort to track down the doctor in question in order to share your comments with them. Your posting reminds us all how important the little things are and I will ensure the medical Clinical Director see’s your posting. As a Trust we also have a ‘Thank You’ page (http://www.rbch.nhs.uk/thankyou/ ) where anyone can post a thank you to a member of staff they feel has gone the extra mile and I am sure you agree this doctor would fit that description. I hope your eye soon recovers with no lasting effects of having a foreign object in it. Regards Sue Mellor Head of Patient Engagement

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