"Overwhelmed by the good natured and caring kindness of the team"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a relative),

My husband has recently had a number of falls and I have on each occasion had to call on your paramedics for help to get him up and on his feet again.

This was provided almost immediately and I was quite overwhelmed by the good natured and caring kindness of the team. Various tests took place and every effort was made by the paramedics to make my husband feel comfortable and more at ease.

I cannot praise their care highly enough and hope that it will be possible, through you, to extend our gratitude and thanks.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear jandm

Thank you for taking the time to share your experience. I hope your husband is feeling much better now.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most.

I would like to pass your kind comments onto the ambulance crews who came to your aid. Would you be able to contact me, laura.martin@swast.nhs.uk or call 01392 453831, at your convenience, with the date and address that the ambulance attended? This would allow me to identify the staff involved and ensure they are recognised for the care they gave.

Please quote your Patient Opinion user name jandm in your contact.

Thank you again for providing feedback on our service.

Kind regards


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