About: Queen Elizabeth Hospital (Gateshead)

There was only one midwife who was genuinely nice and could be bothered to do their job. One of the staff members was constantly being nasty saying I was not even 3cm when I was in absolute agony! And been checked by two other midwifes so said I was at least 6. This midwife was snotty the whole time I was there. I got an epidural and the midwife said "you should be at home, not be having that, you're not far enough along (when not long after the epidural I was ready to push) Then when I was in the second stage of labour (pushing) another midwife got angry with me for swearing. I understand swearing is wrong, but I hadn't a clue what to expect, this was my first baby and was in the most excruciating pain I'd ever felt. The midwife threatened to kick my partner out if I swore again, how is that going to calm me down? The midwife should have been comforting and supportive and helped me with breathing techniques etc. Anyway, I stopped swearing as I wanted my partner to be there for the birth of our baby boy. I was in the second stage of labour for 2 hours and 11 mins, now that not only so painful for me but was dangerous for my baby, he was stuck. I begged and I mean begged, pleaded for them to help me, cut me, use forceps, wiggle his head a little to get things moving and was told no. Then when my baby finally came out, they didn't get him, they just let him fall to the bed, I could feel his little legs kicking of my thighs. During my stitches they used a catheter, which was left in all day and night untill about 11 at night, to which I begged for it out. Then the member of staff just said "sit down" so I went to lie down as it would be more comfortable and they just whipped it out before I had even sat down. I even up being rushed back in with a serious kidney infection due to the catheter. My whole experience was awful, I will never go back to maternity. It was genuinely appalling, I didn't feel comfortable, I wasn't respected, felt like they just couldn't be bothered. I advise any women going here to change hospital!

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Response from Queen Elizabeth Hospital

Sorry to hear about the experience you had with our maternity unit. Clearly this isn't the experience that we would want people to have at the QE and we do always try to learn from this type of feedback. We'd like to know more about your time with us to help us understand what went wrong and how we can improve. If you would like to share this information with us please contact our Patient Advice and Liaison Service (PALS) who will look into the issues you raise. You can find the details here: http://www.qegateshead.nhs.uk/pals

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