"Health care at it's very best"

About: William Harvey Hospital / Colorectal surgery

(as the patient),

I was referred for a colonoscopy to rule out bowel cancer. I was, as one would expect, anxious and unsure of what I would experience - would it be painful, embarrassing, etc.

I wish I hadn't wasted so much energy worrying beforehand. I was quickly shown into a room where I could change into my gown and dressing gown in total privacy. The staff who popped in and out to check on my history, blood pressure and to fit a canula whilst I was waiting couldn't have done more to make me feel at ease and were all very friendly and efficient.

I was then ushered out of the second door in the room thus avoiding the stares from other waiting patients and shown into the theatre where I was made comfortable whilst the consultant explained exactly what he would be doing and before I had time to feel apprehensive, the procedure was under way with no pain, just a little discomfort at one point.

Afterwards I was wheeled to recovery where I actually fell asleep for a while. After a final blood pressure check I was told I could dress and the curtains were drawn round me.

When ready, I was taken to a kitchen area, bright and airy with lovely pastel coloured arm chairs, where I was given a choice of tea or coffee and a sandwich which, after not eating for over 24 hours was eaten with relish!

I then went home, having been told that nothing sinister had been found, thankfully.

I cannot express my appreciation highly enough for the whole experience. This was health care at it's very best. Thank you WHH.

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Response from Sally Smith, Chief Nurse and Director Of Quality, East Kent Hospitals University NHS Foundation Trust

Thank you so much for your feedback. Very kind of you to take the trouble. We are always proud when our staff deliver great care!


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Response from William Harvey Hospital

A colonoscopy isn't the nicest of procedures so I quite understand your initial anxieties. I am glad that all the staff treated you kindly and well. I'm sure that sandwich went down a treat afterwards - and I'm so glad that nothing sinister was found; such a relief for you.

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