"Worst Experience Ever"

About: West Suffolk Hospital

Was left waiting for 5 1/2 hrs in A&E although when I arrived at 7am there were only 2 other people in the waiting area. At least 50 people went ahead of me although my reason for being there was potentially life threatening. At one point a matron came out and yelled that there were 'really sick people' being treated indicating we were all just a nuisance. Beside me was a boy with a severed finger, a man with a broken arm and a young lad who'd come off his motor bike and had broken toes. The receptionists were unhelpful and rude. They told me they'd kept me waiting 5 1/2 hours because they thought 'I should see a female doctor' although I had not expressed a preference. Thoroughly ghastly experience.

Story from NHS Choices

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Response from West Suffolk Hospital

Thank you for leaving this review. We would like to discuss the issues you have raised with you, could you please contact our PALS on 01284 712555.

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