"Friendly and helpful reception ..."

About: Barnet Hospital

(as the patient),

What I liked

Friendly and helpful reception staff to the main building.

What could be improved

A better resourced fracture clinic. I waited 4 months from referral by my GP for an appointment. The clinic was probably overbooked. My appointment was at 2pm but I left at 4.50pm. When I complained about the length of time it had taken to be seen, I was told that I had been there for as long as he had.

During my visit, my feet were x-rayed by someone who displayed no compassion or interest in me. the patient. On returning to the podiatrist, without discussion, I was given insoles for my shoes (which were cut to fit by a member of staff!) and when I commented that the insoles were so big they wouldn't fit into any of my shoes, I was told to buy new shoes.

During my consultation, I was advised I needed a blood test and ultra-sound scan, however I wasn't refered to either service but I was given a follow-up appointment for 4 month's hence, presumably to see how I'm getting on with my giant insoles. I tried for several days to get through to the department to resolve the non referrals problem, but without success. The phone rang engaged constantly. I gave up and went back to my GP for further advice/help.

Anything else?

The issue of insoles appears to be a 'one solution to all problems'. There was no discussion about how these would help me. They have remained in the cupboard. A total waste of resources which could be better spent elsewhere.

Story from NHS Choices

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Response from Barnet Hospital

Thank you for your feedback and we are sorry that you are dissapointed with the service you received. Please be assured this will be brought to the attention of the appropiate staff.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful