This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Clinic waiting times

Story from nhs.uk

"Clinic waiting times"

About: University Hospital Of North Durham

After complaining about having to wait 2 1/2 hours over my appointment time in March, today attended same clinic and what a difference. Called in to see Consultant almost on appointment time. No complaints this time.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from University Hospital Of North Durham 8 years ago
University Hospital Of North Durham

Submitted on 12/05/2015 at 08:33
Published on nhs.uk on 13/05/2015 at 01:01

Dear Mrs Prickett Thank you for providing feedback on your visit to the Orthopaedic Out-patient Department at the University Hospital of North Durham. I am very pleased to hear that you had a positive experience this time and that you are happy with the care you received. The Sister did contact me to let me know she had spoken to you about your poor experience on your previous visit. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments have been shared with the Sister on your behalf. I know they will be encouraged by your positive comments. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k