"The way the receptionist at A&E ..."

About: Epsom Hospital

(as the patient),

What I liked

The way the receptionist at A&E dealt with other patients who were potentially difficult was exemplary

Story from NHS Choices

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Response from Epsom Hospital

Thank you for your positive comments regarding the receptionist at Epsom Accident and Emergency (A and E) department. It is always good to have such encouraging feedback regarding members of our staff. I will certainly pass your comments on to the department.

You won't be surprised to learn that our Trust is within the top 20% of hospitals in our region for patient satisfaction in our A and E departments. This is based on a survey released by the government's health watchdog in January. You can find out more on our website at http://www.epsom-sthelier.nhs.uk/news/news-archive/2009/trust-scores-high-marks-in-health-watchdogs-ae-survey/

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