"Materninty Vs Hospital"

About: Whipps Cross University Hospital

I am 25 weeks pregnant and I was very scared to go go to the Whipps Cross or anywere as I am a bit of a phobic. I was very positively surprised with all the treatment from midwifes I received so far. All Staff were lovely and very understanding. I am freaked out about the labour but I hope I will be treated as nicely. Unfortunately I had negative experience in the outpatient area. I had to go for a blood test the other day but because maternity unit had blood test closed I had to go to Hospital outpatient. From the moment I saw the person who is taking the blood I've had a feeling that they were not very friendly. My husband told them that I am scared as I had a phoby. They said that they won't hurt me and after 1 second they stick the needle in my arm which was so painful that I almost fainted. I had tears in my eyes leaving the hospital. In the evening I've noticed that my arm hurts and its swollen. Next day I woke up in pain with massive purple bruse. It looks like the person damage my vein or something. I know that its not a big deal but for someone who as phobic as I am that was very unpleasant experience and I think this person needs to be trained how to take a blood. I decided to write the review only because I've heard that hospital has a very bad standard apart from maternity unit and I think Its good to leave a feedback so things can get better.

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Response from Whipps Cross University Hospital

Thank you for taking the time to give us your feedback and share your experience of our services. It is great to read that you were happy with the care provided to you by our maternity team. We have shared your comments with the team at Whipps. However, we are sorry to hear of your experience during your bloods being taken in our Outpatients Department. We have raised this with the Service Manager to ensure this does not happen in future. Wishing you all the best with your pregnancy. Barts Health NHS Trust

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