"Feel like I am never going to get seen to start..."
Posted by Anonymous
After leaving a review on this site in July 2013 stating that I had been waiting to start treatment for braces and jaw surgery. I had been told a 12 month wait initailly, then after 12 months I rang up and was told another 12-18 months, I rang up after the 18months and was told another 12 months, I contacted the person who replied to me and was told that I'd be looking at yet another 12months wait for treatment. Well that time came and went so I rang for an update. When I actually managed to get through to talk to someone the answer I got was 'Most likely October time'. So I rang again in November as I still hadn't heard anything. The reply then 'You're probably looking at Spring 2015'. I've tried ringing, and not manage to get through to speak to anyone. All I get is an automated message saying to write to them and they will reply withing 20 days. I'm sorry, but that isn't good enough! Not after I've been waiting this long anyway! Right so I was placed on the waiting list in 2010. 5 years of waiting for treatment to commence is ridiculous!! Especially when I keep being told time frames that aren't being honoured. If they can't guarantee a time frame, don't give one!! It's as simple as that!! If any other hospital left you waiting that long for treatment (or any kind) there'd be outrage!! I want an answer. No-one should be waiting this long and being told time frames, that I feel are to just keep us happy and quiet. Frankly, I think this is appalling service and it seriously needs addressing! [Note: I had to put June2013 in the 'When did you visit' as there was no other option! I did not visit in June 2013. I have not been since 2010]