"Blood test"

About: Corbett Hospital

06/05/15 I went for a blood test and I expected a queue, as always seems to be the case in any blood test centre i've seen. However the queue when I arrived at half past four in the afternoon was immense. It filled the entire corrider which surrounds the blood testing cubicles and spilled out into and around the entire foyer. Despite the amont of people waiting the phlebotomists worked fast and well under pressure. I had to wait an hour in total. My only gibe, though it did not affect me personally was that the area was shut early, due to the amount of people waiting. I understand the staff want to go home at their usual time but I don't beleive the doors to a clinic should be shut earlier than they are supposed to. I don't know if this did affect anybody who came in later.

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Response from Corbett Hospital

Thank you for giving us feedback about your experience at Corbett Outpatient Centre. It is always our aim to provide a high quality service to all our patients and we are sorry to hear that your experience was less than satisfactory during your most recent visit. Because we offer a walk-in service, the number of patients attending for a blood test on any given day can be very unpredictable and, as a result, the department can sometimes get very busy. Patients can have an appointment-based blood test at 13 GP practices across the borough, including Netherton, Brierley Hill, Kingswinford and Halesowen, which can often be more convenient as they are closer to home. We also offer walk-in blood tests at Guest Outpatient Centre five days a week between 8am and 1pm and at Russells Hall Hospital throughout the week. Please see our website for blood test opening times: http://dudleygroup.nhs.uk/patients-and-visitors/blood-tests/ We are also in the process of recruiting additional phlebotomists to work at Corbett, and we are making improvements to the blood test area to further improve our walk-in service. You are absolutely correct that the area should not have been closed earlier than advertised: the service runs until 6pm and so patients should be able to arrive up until that time. We have passed your comments on to the manager for this service who has reinforced with her team that the service must remain open to patients until the advertised time. We have an electronic ticket machine in the department which records the time tickets are taken and will be monitoring blood testing in the future to ensure tickets are available until the correct time.

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