"Concerns about cleaning and care on Cringleford Ward"

About: Norfolk & Norwich University Hospital / General medicine

(as a relative),

My wife was recently admitted to Cringleford ward and was there in a single room as a inpatient for two weeks.

The first four days her room was not cleaned at all. The yellow clinical bin and genaral waste bin were over flowing with dirty aprons, gloves, masks and used hand towels. The floor, above bed, window, shelves were covered by dusts. The bathroom was not cleaned. There was a strong odour started to spread all over the room on the fourth day, my wife could not breath in the room and she felt nauseated top of that her illness.

The clean linens were brought into the room by the health care assistants, but they never attempted to change her bed linens for first four days. My wife was seriously ill and she even struggled to walk to the bathroom in her room.

The Nurses, student nurses and health care assistants thought my wife was independent as many of them did not had a knowledge of how seriousley ill my wife was. Even the general public who hasn't got a knowledge about certain medical condition will read on the computers to gain knowledge about the illnesses they dont know. Surely these nurses, students or health care assistants did not had even that knowledge to look up at least on the computer, otherwise they should really know how bad her condition was and she could not be independent for first few days.

As Crigleford is a private ward, the public expectations are humongus without no doubt. But I am sorry to say that this is a very poor knowledge and attitude of certain staff who work on Cringleford ward and I will never encourage anybody to take their loved ones to Cringleford ward as private or NHS patients.

The Cleanliness is paramount for patients recovery and it is a health and safety issue in any health care settings. I was so disappointed and speechless about the cleaning of the room where my wife was nursed, and this should not be happend in a proper NHS hospital.

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Response from Janice Bradfield, Senior Communications and Membership Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust

We are very disappointed to hear your feedback about Cringleford Ward. Your comments will be shared with the ward team. If you would like to speak to us in more detail, please get in touch with our Patient Advice and Liaison Service at: pals@nnuh.nhs.uk

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