"Long Live Petersfield Minor Injuries Unit"

My 12 year old son sustained an injury to his foot which required an x-ray on a Sunday morning, so he was duly taken to local A&E department. Once finally seen and then x-rayed it was ascertained no bones were broken. However, precious little advice on how to look after the foot or expedite recovery was given. No thought or information offered as to how my son could mange the challenges of school the next day with a foot he could barely walk on. Came home dissatisfied and went straight to Minor Injuries where he was treated with thoughtfulness, care and professionalism. His concerns were answered kindly and reassuringly and he left with a pair of crutches and clear idea of what to expect over the coming days and how to manage it. Long Live Petersfield Minor Injuries Unit.

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Response from Petersfield Community Hospital

Thank you for taking the time to post your valuable feedback about the Minor Injuries Unit at Petersfield Hospital. I was sorry to learn about your son's injury to his foot and I hope he is making a good recovery. Your compliments about the Unit have been shared with the staff and managers of the service, who were very happy to hear about the kind, personal, professional and helpful care that your son received. I am sorry to hear about your son's experience at A&E and if you need any help or advice about feeding back about this we would be happy to assist or direct you to the relevant patient experience service at the hospital concerned. Our telephone number is 02380 874065. Kind regards Jane Tibble Complaints and PALS

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