"MRI scan"

About: Royal Hallamshire Hospital

I had an MRI scan, which had been requested by my specialist.During the procedure I felt unwell so pressed my buzzer as instructed at the beginning of the the scan by the staff.I asked for a small drink of water as I am prone to epilepsy after having a brain injury and was unsure if I was in fact going to have an episode.The staff where irritatated uncaring and made me feel very foolish asking if I was afraid. I went back into the scanner and actually removed the buzzer to make sure I could not disturb them should I even need assistance because I felt so embarrassed and humiliated.after the procedure I got of the bed barely able to focus to put my shoes on,I was struggling to stand straight and walk forward and had lost my balance, yet the staff never noticed or even offered to help me.The family member waiting outside the room ran forward immediately realising what was happening to assist me was in shock. I could have been alone driving.this will always stay with me how foolish I was made to feel

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Response from Deborah Hopkinson, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust

I am so sorry to hear about your experience and the lack of care that you encountered, this is not representative of the care that we do provide to our patients and I am sorry that this is what you experienced on your recent visit.

I will be referring this to the department so that they are aware of your comments. However, if you wish us to look into this matter in detail and respond to you, please could you contact one of our Patient Services team on telephone number 0114 271 2400 who will be happy to take your personal details from you in order to conduct an investigation.

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