"Excellent treatment and care"

About: Queen Alexandra Hospital

I recently had a small bowel resection. From my first appointment on referral through to my discharge from Ward E2 and to my follow-up consultancy today I was treated at all times with respect, kindness and excellent diagnostic, surgical, medical and professional health care. The support services deserve mention too: the quality and quantity of the food was good; the cleanliness of the ward, consulting rooms and general areas was excellent; administrative arrangements worked faultlessly; and I had no complaint about the general facilities management and maintenance. In conclusion, what impressed me above all was the the sense imparted to me that I was important, that the staff were there for me and my well-being, and that my treatment and recovery was all that mattered - no mean feat given the workload and pressures carried by all the staff. My grateful thanks goes to all who were part of my care. I feel very privileged that I was fortunate enough to be looked after in QA Portsmouth.

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Response from Queen Alexandra Hospital

Hi William! Thank you so much for such fantastic feedback. I am so pleased to hear that all aspects of your care was to a good standard and espcecially to hear how fortunate you feel to have been looked after in QAH. This is such a powerful comment and I will certainly pass your comments on to the approrpriate staff within the Gastroenterology Department for their information. If you would like to thank anyone in particular then feel free to write to us at: PHT.Pals@porthosp.nhs.uk and we would happily pass this on for you. With very best wishes Leanne Complaints Officer

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