"Life saving surgery"

About: Balfour Hospital

(as a relative),

My wife was taken to the Balfour hospital with suspected cellulitis last year.

Once the surgeon had assessed her, it was decided that she needed surgery as soon as possible, so they made arrangements for her to go to theatre to be operated on.

What followed was a further six operations, every other day to continually remove any infection and finally close the opening.

The anesthetists, surgeons and HDU nurses were all so very thorough with their work and went many extra miles to ensure that she had the best treatment and that I was looked after as well.

What was good (sorry, more than two words):

All of the staff working so hard and theatre operations being performed with little delay, so much so, some were being done on weekends.

What could be improved (sorry, more than two words):

To have the same level of dialysis facilities as Aberdeen Royal Infirmary.

How did you feel (sorry, more than two words):

Very thankful for saving my wife's life and being so well treated and looked after.

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Response from Julie Tait, Patient Experience Officer, NHS Orkney

Dear cmodyssey

Firstly please accept my apologies for not responding sooner.

Thank you very much for taking the time to write to NHS Orkney via Patient Opinion to share you and your wife's experiences of services in the Balfour Hospital.

I am very pleased to hear that you felt the care and attention your wife received was as good as you describe and that you felt the staff were thorough and hard working.

It is always lovely to hear from our patients and their families and our staff will be delighted that that they have been involved in making your experience a good one. I will make sure that your message is passed on to those staff involved and that they share with the rest of the team.

I hope you wife has made a good recovery and thank you again for getting in touch.

Kind regards

Julie Tait

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