"Couldn't have asked for more"

About: Hereford County Hospital

My daughter has just been discharged from Hereford Hospital and the treatment from start to finish was outstanding. We had no wait time on A&E in fact my daughter was called through before I'd finished booking her in! The triage nurse (who's name I sadly didn't catch) was extremely professional and caring. We were seen by a doctor almost immediately and they were a true credit the the department and their profession. For 5 hours they constantly checked on my daughter, explained procedures carefully and thoughtfully to both myself and my daughter, and showed a great deal of care which was enormously appreciated. People need to understand that these doctors and nurses do their very best at all times and we don't appreciate that enough, I am so grateful to everyone who looked after us, from the receptionist at the start, to the nurses and doctors in A&E and the team on the children's ward. You all made a dreadful and stressful situation far more manageable. Massive thank you to you all.

Story from NHS Choices


Response from Hereford County Hospital

On behalf of the Wye Valley NHS Trust thank you for your kind comments regarding your daughter's experience here at the County Hospital. We will forward your comments on to the departments in order that they can share with their staff. We hope that your daughter continues to make a good recovery. Patient Experience Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Recently read