"staff (consultants )"

As a daughter of your patient I'm very disgusted in the way you spoke to my parents. We just got told my mother has secondary bone cancer and it's not curable and that she needs a scan on her organs ASAP. So why is she still waiting 3 weeks later? The way the consultant told my parents the news was appalling, the consultant said " yes you have bone cancer it's not curable we won't be offering you surgery or radiotherapy you need a scan on your organs ASAP " then walked out the room. I know it's just a job and that they probably tell every patient they have but have a little bit of passion for the patient. I find it heartless this is not the way you talk to your patient's.