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ELCAS

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"ELCAS"

About: Burnley General Hospital

Very dissatisfied felt i was not listened to,if you have a good job they may listen.no support given very minimal contact with school regarding childs problems .they completly ignored myself and the time they did contact school obviously didnt listen .in 2 years my child had 2 computer tests both with different results and ruled out a problem after this ,had one assessment done where wasnt fully completed and some of the outcome on that was explained out of 100 children my childs age 100 being the best 0 the worst my son came in at number 9 for a particular problem and told me but thats not bad enough pardon how bad does it need to be we had some therapy thats it yes we will discharge now oh thanks but myson still has the problems they have got worse thanks for that i could write alonglist but no point elcas very disappointing. I will say any other department used has always been great

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Responses

Response from Burnley General Hospital 8 years ago
Burnley General Hospital

Submitted on 07/05/2015 at 16:36
Published on nhs.uk on 08/05/2015 at 01:00

Dear Anonymous Many thanks for your contact and I am sorry to hear that you feel you have not received a good service from our East Lancashire Children's and Adolescent Service. I have been in contact with the service manager (Joanne Weller)who has asked me to provide a number for you to contact her on to discuss your concerns- this is 01282 804806. Also if you would like to talk through you and your son's visits to us with one of our Patient Experience team so we can understand the bits of your experience that have concerned you we would really value this so that we improve our services for every child visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 733716 or email me on wendy.stobbs@elht.nhs.uk. Or if you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk Many thanks again for commenting Wendy Stobbs, Senior Patient Experience Facilitator

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