"Positive care by OT"

About: Bovey Tracey Hospital

(as the patient),

My positive story about my pain management consultant disappeared...and now my contribution seem full of complaints processes. I want to add something positive in the stories beneath my name. My occupational therapist sarah has proved very inspiring. She just saw the problems I was having and acted upon them in a way that both had humour and respected my dignity. The problems she observed are physical ones that cause me great embarrassment and distress to share. Her care has taken a way some of the shame and despair at my body failing and at the same time has given me hope about the professionals in the system who manage to remain dedicated despite all the pressures on them. She has also given me hope about life itself, just through restoring my faith in humanity!

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Response from Emma Davies, Quality and Experience Officer, Torbay and Southern Devon Health and Care NHS Trust

Dear Gianetti

Thank you for taking the time to provide feedback regarding your Occupational Therapist, Sarah. I was pleased to read that your experience was such a positive one.

Staff appreciate hearing when things have gone well. I therefore have forwarded your feedback to Sarah’s managers and requested that her contribution to both your care and other patients care, be recognised. At Torbay and Southern Devon Health and Care NHS Trust, we are able to put forward staff to receive awards for outstanding service. On receiving your feedback, I submitted Sarah to be considered as a nominee.

If you would like to discuss your comments further, please don’t hesitate to contact me using the details below.

Yours sincerely

Emma Davies

Feedback and Engagement Officer

Torbay & Southern Devon Health and Care NHS Trust

Bayhouse | Nicholson Road | Torquay | TQ2 7TD

01803 217397




Torbay and Southern Devon

Health and Care NHS Trust

Nicholson Road

Torquay TQ2 7TD

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by gianetti (the patient)

Great to hear this, that's wonderful!!